Terms & Conditions

BRIEF CONDITIONS

 

- We will ship our products WORLDWIDE
- You will get Extended 3 years warranty for all our watches and standard 2 years warranty for all other products without any additional charges!
- You may return the goods to us within 14 days
- Products in stock we will ship the same or next business day, for the products which are out of stock please check the availability on product page or please feel free to contact us
- We are accepting Paypal, Bank wire transfer or credit cards
- On occassion, an item may be mispriced or information of this website may have some errors so we reserve the right to cancel the contract and relist the product at the correct price
- Your privacy is important for us and your personal information are safe with us therefore It will not be sold or disclosed to third parties
- We are using cookies on this website so you can use all its functionality
- For the shipments which left European Union you are responsible for the Import taxes and duties!

 

FULL TERMS AND CONDITIONS

 

By making a purchase with us, you are agreeing to the following terms and conditions. These terms and conditions can be altered at any time, so you should read them before every order.

 

GLOBAL SHIPPING

 

We can send our products to almost every destination in the world! You can choose from these courier services:
1, Slovak Post - first class letter in bubble envelope - 2 € for small items like watch straps
2, DHL courier service (within Europe only) – 15 € per order
3, FedEx courier service (Worldwide) – 30 € per order
Big watchwinders or small items like watch straps and accessories may be subject to individual shipping rates.
Shipping rates will be automatically calculated within the checkout proccess.

 

DELIVERY TIMES:

 

We will endeavour to adhere to stipulated delivery deadlines. However, as the unexpected delays may occur, delivery deadlines will not be binding unless expressly agreed otherwise. Our contractual obligations are subject to our supplier delivering the correct products to us on time.
Brand Estimated delivery time if the product is in stock of manufacturer
Damasko  2-3 weeks (special request may take longer)
Steinhart 2-3 weeks
Davosa 2 weeks
Dwiss 2-3 weeks
Laco 1-2 weeks
Squale 1-2 weeks
Wolf Designs 1-2 weeks
Rapport 2 weeks
Hirsch straps 1 week
Nato straps 2 weeks
EULIT, Barington and EULUX watch straps 2 weeks
Other leather straps 2 weeks 

 

Please note that the products which are in our stock we usually ships within 24 hours. If any additional customer´s requests or questions will be recieved order will be dispatched after all issues are clearly discussed. If the item is not in stock of the manufacturer, the seller will inform the shopper first about the estimated delivery time and after shopper’s acceptance the order become definite order. On every product page you will find estimated delivery time for certain product. If you would like to be 100 % sure that we will be able to deliver your product on time, please contact us before order regarding actual availability.

 

IMPORT DUTIES AND TAXES

 

Orders for delivery outside of the European Union may be subject to import duties and local taxes which are levied once the package reaches the destination country. Any additional charges for customs clearance must be borne by the Customer! Toptime, s.r.o. have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so the Customer should contact your local customs office for further information.

 

SHIPPING AND ITEM PROBLEMS

 

Please do not take the package from the courier if it arrived with damaged packing or if you see that our Toptime sealing tape was damaged (exception have only packages which were opened and back sealed by the official customs tape). Otherwise it is not possible to make later claim with shipping company. If you took the broken package, it is your responsibility! Please contact us to initiate a investigation within 5 business days if the item inside the package was damaged or if you think that your packages was lost or it is not possible to locate it. Postal companies will process a claim for the package. Claims can take two months to process! When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Toptime, s.r.o. and a replacement item(s) will be shipped out. If that item(s) is/are no longer available, and a similar item is not wanted, Toptime, s.r.o. will gladly refund your original payment.

 

MISPRICED ITEMS AND PRODUCT INFORMATION

 

On occassion, an item may be mispriced. If you purchase a mispriced item, we reserve the right to cancel the contract and relist the product at the correct price. Toptime, s.r.o. strives to provide customers with the latest and up to date information on all merchandise it carries. However, the information provided on the merchandise pages might not be up to date or free from errors. Please contact us prior to placing an order if you have any doubt about the price or questions regarding the merchandise.

 

RETURN POLICY AND CANCELLATION RIGHT

 

If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 14 days after reciept of the item! Remember, the cost of shipping will be deducted from your total refund and you are obligate to send the goods back to us on your own expense! All purchases, accessories, serial numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees. All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and accessories. Please do not tape or write anything on the item or the original manufacturer’s carton. In some cases, we may charge you for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items. ANY SIGNS OF WEAR, REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN! Please note, that all returns are subject to prior inspection. Only after success inspection we will be glad to refund your money back!
- All returns must be properly packed in an outer shipping carton.
- All returned packages must be insured to full value.
- A copy of your original invoice must be included in your return package.
- If a package is refused by the customer, shipping will be deducted for the cost of shipping to and from the customer.
- Watches made on special request or custom made watches are not subject of return policy.
Cancellation request can only be acknowledged if the particular order has not been processed & dispatched by us. Kindly get in touch with us at the earliest possible with the cancellation request.

 

PAYMENT METHODS

 

Toptime, s.r.o. will accept payments via the following methods:
1, Credit Cards (provided by Paypal)
Toptime, s.r.o. accepts the following credit card payments for online orders:
- Visa
- Visa Electron
- MasterCard
- Maestro
- Diners Club
- ALL via Paypal payment gateway
After you finish your order via our webshop, you will be redirected to Paypal’s webpage with secure SSL connection where you can put your credit card information without any doubt (it is 100 % safe and we cannot see any of your credit card information).
2, PayPal
If you are PayPal account holder, after login you can send the money directly from your account. We ship to PayPal Verified accounts after payment is cleared. Please make sure that your billing information submitted to Toptime, s.r.o. corresponds to the address where your credit card statements are received. This address should also be the same address that your credit card company has on file. If you are not sure of your correct billing address, please contact your credit card company for details. Billing and identity information submitted to Toptime, s.r.o. that is inaccurate will delay the shipment of your order.
3, Bank Wire Transfer
Toptime, s.r.o. accepts direct wire transfers for both domestic and international orders. After your order, you will get our bank account number. As your note, please fill your ORDER NUMBER. Toptime, s.r.o. (our bank – UniCreditBank) usually receives domestic wire transfers up to 2 business days; international wire transfers about 2 to 5 business days to process. Please contact us after the anticipated wire transfer date and your payment information, so we may expected your payment. After payment is received, your order will be shipped.

 

WATCH WARRANTY

 

Toptime, s.r.o. will service every watch sold through our website for a period of THREE YEARS after purchase. You will get TWO years warranty direct from the manufacturer and your watch will be serviced in the official authorized service center of the brand and THIRD YEAR of warranty is providing by us and our service center! After any warranty through www.toptime.eu expires, you are welcomed to forward your timepiece in for repairs (only if the watch was initially purchased from us) at cost, meaning you will pay exactly what we do. In that case, customer is responsible for all shipping charges. Watches that have symptoms of abnormally gaining time, losing time, or not keeping proper time will be serviced under our warranty program. If you believe that your watch isn’t working properly, please write us details about a problem to our email.
Our warranty does not cover “external damage” to the product. Toptime, s.r.o. does not service watches with any damages resulting from wear to the watch case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch.
Damage that occurs due to having the watch serviced by a third party null and voids the warranty from Toptime, s.r.o.. This limited warranty does not cover any damage if there is evidence of excessive wear and tear, or if used under conditions which exceed the watch manufacturers water resistance guidelines. Consequential and incidental damages are not recoverable under this warranty or any implied warranties. Toptime’s warranty doesn’t cover watch batteries.

 

PRIVACY POLICY

 

Data Controller and Owner

Toptime, s.r.o., Mlynska 158/18, 96233 Budca, Slovakia, VAT number: SK2022858310, info@toptime.eu 

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookies, Usage data, first name, last name, phone number, VAT Number, company name, address, country, state, province, email address, ZIP/Postal code, city, Tax ID and User ID.

Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection.
The Personal Data may be freely provided by the User, or collected automatically when using this Application.
Any use of Cookies - or of other tracking tools - by this Application or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.
Failure to provide certain Personal Data may make it impossible for this Application to provide its services.

Users are responsible for any Personal Data of third parties obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing

The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.

Place

The Data is processed at the Data Controller's operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

Retention time

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.

The use of the collected Data

The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Access to third party services' accounts, Analytics, Contacting the User and Interaction with external social networks and platforms.

The Personal Data used for each purpose is outlined in the specific sections of this document.

Facebook permissions asked by this Application
This Application may ask for some Facebook permissions allowing it to perform actions with the User's Facebook account and to retrieve information, including Personal Data, from it.
For more information about the following permissions, refer to the Facebook permissions documentation and to the Facebook privacy policy

The permissions asked are the following:

Basic information

By default, this includes certain User’s Data such as id, name, picture, gender, and their locale. Certain connections of the User, such as the Friends, are also available. If the User has made more of their Data public, more information will be available.

About Me

Provides access to the 'About Me' section of the profile.

Email

Provides access to the User's primary email address.

Users can request the removal or the change of their private date by contacting us on this email address: info@toptime.eu

 

DISCLAIMER

 

Toptime, s.r.o. transfers the ownership of goods to the customer after full and cleared payment.