We can send our products to every destination in the world! You can choose from:

** All other states including european states thereinbefore
*** Big watchwinders, 2 and more watches, etc. may be subject to individual shipping rates
****Individual rates will be automatically calculated within checkout proccess

If a shipped order was damaged or lost postal companies must conduct an investigation. Please contact us to initiate a investigation within 5 business days of the damaged item arrived to you or as soon as possible if you think that your packages was lost or it is not possible to locate it. Postal companies will process a claim for the package. Claims can take one month to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Toptime, s.r.o. and a replacement item(s) will be shipped out. If that item(s) is/are no longer available, and a similar item is not wanted, Toptime, s.r.o. will gladly refund your original payment.

 

On occassion, an item may be mispriced. If you purchase a mispriced item, we reserve the right to cancel the contract and relist the product at the correct price. Toptime, s.r.o. strives to provide customers with the latest and up to date information on all merchandise it carries. However, the information provided on the merchandise pages might not be up to date or free from errors. Please contact us prior to placing an order if you have any doubt about the price or questions regarding the merchandise.

If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 7 days after reciept of the item. Remember, the cost of shipping will be deducted from your total refund and you are obligate to send the goods back to us on your own expense! All purchases, accessories, serial numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees. All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and accessories. Please do not tape or write anything on the item or the original manufacturer's carton. In some cases, we may charge you for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items. ANY SIGNS OF WEAR, REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN. Please note, that all returns are subject to prior inspection. Only after success inspection we will be glad to refund your money back!

• All returns must be properly packed in an outer shipping carton.
• All returned packages must be insured to full value.
• A copy of your original invoice must be included in your return package.
• If a package is refused by the customer, shipping will be deducted for the cost of shipping to and from the customer.
• Watches made on special request or custom made watches are not subject of return policy.

Please note that not all products are in the stock and some pieces is neccessary to order from the distributor or manufacturer! Orders recieved during a day which are in stock will be shipped the same or next bussiness day. If any additional customer´s requests or questions will be recieved order will be dispatched after all issues are clearly discussed. If the item has a "made to order" sign or is not in stock, the seller will inform the shopper first about  the estimated delivery time and after shopper's acceptance the order become definite order. In some particular cases company can ask for an advance payment.

Toptime, s.r.o. accepts the following credit card payments for online orders:

• Visa
• Visa Electron
• MasterCard
• Maestro
• Diners Club
• ALL via Tatra Banka payment gateway
  

After you finish your order via our webshop, you will be redirected to our bank webpage (Tatra Banka) with secure SSL connection where you can put your credit card information without any doubt (it is 100 % safe and we cannot see any of your credit card information).

2, PayPal:

If you are PayPal account holder, after login you can send the money directly from your account. We ship to PayPal Verified accounts after payment is  cleared. Please make sure that your billing information submitted to Toptime, s.r.o. corresponds to the address where your credit card statements are received. This address should also be the same address that your credit card company has on file. If you are not sure of your correct billing address, please contact your credit card company for details. Billing and identity information submitted to Toptime, s.r.o. that is inaccurate will delay the shipment of your order.

4, Cash on delivery 

Cash on delivery is valid for Czech republic and Slovak republic only! At first, item is shipped then the money needs to be paid directly at delivery point.

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DISCLAIMER