We ship our items to all countries by GLS by default. You can choose from:

1.GLS  (3-5 bussiness days) 15 €  ONLY in EUROPE

2.Express Mail service  (EMS - 2 bussiness days*) 32,50 € WORLDWIDE

For all shippments we are providing tracking number. TRACK YOUR ORDER HERE.

* Please note, that 2 bussiness days is delivery date for most European countries. Delivery to some less frequented countries may take longer time.

If a shipped order was lost or damaged postal companies must conduct an investigation. Please contact Us to initiate a tracer within 5 business days of the item arrived to you. If the package is not located, Postal companies will process a claim for the package. Claims can take one month to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Toptime, s.r.o. and a replacement item(s) will be shipped out. If that item(s) is/are no longer available, and a similar item is not wanted, Toptime, s.r.o. will gladly refund your original payment.

 

On occassion, an item may be mispriced. If you purchase a mis-priced item, we reserve the right to cancel the contract and relist the product at the correct price. Toptime, s.r.o. strives to provide customers with the latest and up to date information on all merchandise it carries. However, the information provided on the merchandise pages might not be up to date or free from errors. Please contact us prior to placing an order if you have any question or regarding the merchandise.

If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days after item was dispatched from our warehouse. Remember, the cost of shipping will be deducted from your total refund. All purchases, accessories, serial numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees. All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and accessories. Please do not tape or write anything on the item or the original manufacturer's carton. In some cases, we may charge you for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items. ANY SIGNS OF WEAR, REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN. Please note, that all returns are subject to inspection.

• All returns must be packed in an outer shipping carton.
• A copy of your original invoice must be included in your return package.
• If a package is refused by the customer, shipping will be deducted for the cost of shipping to and from the customer.

Orders recieved during a day will be shipped next day morning. If any additional customer´s requests or questions will be recieved order will be dispatched after all issues are clearly discussed. If the item has a "made to order" sign, delivery date is 14 days. In some particular cases company can ask for an advancement.

Toptime, s.r.o. will accept payments via the following methods; credit cards via PayPal, cash on delivery (Czech republic and Slovak republic only) or wire transfer.

• Visa

• MasterCard

• American Express

• Giropay

• ALL via PayPal

Toptime, s.r.o. accepts direct wire transfers for both domestic and international orders. After your order, you will get our bank account number. As your note, please fill your  ORDER NUMBER. Toptime, s.r.o.(our bank - UniCreditBank) usually receives domestic wire transfers up to 3 business days; international wire transfers about 4 to 5 business days to process. Please contact us at infotoptime.eu after the anticipated wire transfer date and your payment information, so we may expected your payment. After payment is received, your order will be shipped.

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Preservation of your privacy is important to us and we are committed to letting you know how we use your personal information. Information which identifies you personally will be utilised only to provide the services you require and for providing you with information about our products and services. It will not be sold or disclosed to third parties without your permission unless we are required to do so by law. If cookies are used they will similarly only be used to assist the purposes set out in this privacy policy, but cookies will not be used if we do not consider them to be necessary. We do NOT store your credit card information.